FAQs

Frequently Asked Questions

What is JioCashBack?

JioCashBack is internet’s 1st online wakhaf that’ll help you fetch the best price for your product by offering exclusive discounts on whatever you purchase from top stores.

How do I register myself at JioCashBack?

Registration is absolutely free and easy. Click Join free, enter a valid e-mail Id or a phone number, enter your desired password and press the register button.

I forgot my password, what do I do?

Don’t worry, it’s easy. Just click on forgot password option while login. An e-mail with link to generate your new password will be sent to your registered e-mail address.

What do I do with JioCashBack savings card?

Every JioCashBack Savings card has a unique 16 digit number. Use your unique number while registering to get Rs.50 instantly in your JioCashBack wallet. Further while availing offline deals, use your savings card number to get your discount coupon instantly as an SMS.

Do I get extra discounts on already discounted products?

Yes, if you shop through JioCashBack you can get extra discounts on already discounted products and you can also earn discounts on fresh arrivals as well. The discount may vary from product to product and merchant to merchant.

Does the money I save on local deals also go to my JioCashBack wallet?

The discount you get offline is offered instantly on your bill by showing the discount SMS at the store. Local deals discount is available for instant redemption and hence doesn’t add to your JioCashBack Wallet.

Which deals make it to the homepage of JioCashBack?

Internet is overflowing with so many offers & deals. We handpick hot deals and exclusive offers from all across the top stores that undergo rigorous checks like quality check, price check, merchant check, warranty check & many more and once they make through it, they are displayed on the home page.

What is the purpose of JioCashBack wallet?

JioCashBack wallet is your online wallet which gets credited with the money you save on each transaction.

Can I redeem the money in my JioCashBack wallet as hard cash?

Yes, once your JioCashBack wallet reaches a threshold of Rs.500, you can withdraw the same through your bank account or in your Paytm wallet or redeem it through online recharge.

Where do I check my transactions?

You can check your transactions in the “Transaction Report” Tab on the panel of your dashboard.

Why was my cash reward rejected?

Your cash rewards can be rejected due to following reasons-
Your order was cancelled.
Terms & conditions not met.
The order was exchanged/ returned.

What if my cash rewards are not reflected in my JioCashBack wallet?

Go to your Dashboard, point to reports, click on report missing transaction, fill in the details and clicks submit. We’d immediately check the status and revert back.

What if I don't get cash rewards even after shopping through JioCashBack?

There are some products & offers where no margin/offer is offered by the merchant due to merchant exclusivity of the product, so you may not be able to earn any cash reward on that particular product.

How long does it take for the extra discount/earning to be reflected in my wallet?

After successfully placing the order, you should see the amount in your JioCashBack wallet within 72hrs in the tracked/pending state.

How long does it take for the amount to go from pending state to available for withdrawal?

The entire process takes 4 to 12 weeks to get completed as different companies have different timelines for their return policies; usually the transaction gets verified in 39 Days.

Can I transfer the money from my JioCashBack wallet to someone else's JioCashBack wallet?

Presently the money in your JioCashBack wallet is non-transferable but we are working on it and as soon as we get RBI’s approval, you’ll be able to transfer money between different JioCashBack wallet.

What if I am unable to find my desired deal?

Simply request your deal, specify your product requirements, your budget, time frame and a team of best deal hunters at JioCashBack will compare, bargain & fetch the best deal for you at the earliest.

What is loyalty link?

Loyalty link is the link you generate that helps you get further discounts on your desired product.

How do I generate my Loyalty link?

There are 2 ways to generate your loyalty link-
Method No.1
• After logging into your account a dashboard will open asking for the desired URL, Enter the URL
• Click on “Generate Link” to get your custom link
Method No.2
• Click on Merchant tab
• Click on ‘Visit Merchant’
These links will redirect you the merchant.

How do I get discounts after I have generated my loyalty link?

Click on the loyalty link, you’ll be redirected to the page from where you selected the product. Proceed with normal buy now and the money you save will be reflected in your JioCashBack wallet within 72 hours.

How can I avail the benefits of Offline offers?

Click on See offer details, then press the ‘Get your Coupon’ option and enter your mobile number. The discount code will be sent to your number as an SMS and you can show the SMS at the store to avail the benefits.

Where do I check the statistics of my generated loyalty link?

Go to your dashboard, point at the reports and then click link stats.

In case of a defective/undesired item, where do I contact in order to get the item replaced/returned?

We hope you never come across such situation but if you do, you directly contact the merchant and carry on the return procedure as specified by them.

Can I use the money in my JioCashBack wallet to buy things online?

JioCashBack believes in optimal customer satisfaction and we don’t wish to pose any restrictions on our user. You can easily redeem your money through your bank account or in your paytm wallet and use it as it pleases.

Do I need to pay at JioCashBack to buy the product and avail the deal/offer?

JioCashBack is just a gateway to different online top stores. At JioCashBack you get all the hot deals/offers at a single platform rest the transaction is carried on at the merchant’s page you are shopping from.

Do I earn if I refer JioCashBack to my friends?

Yes, every customer you refer who signs in using your unique promo code will get Rs. 50 upfront in their JioCashBack wallet and will also save on every purchase. They get what they save in their JioCashBack wallet plus you also get 30% of whatever they will save in your wallet.

How do I generate my unique promo code?

It’s an easy process. Go to your dashboard>refer & earn>generate refer code>custom refer code, type your desired referral code and click generate. Your unique customized referral code will be generated.

How do I become a publisher with JioCashBack?

While signing in click on the check box saying ‘Interested in Advanced Publisher Services’ and we’ll contact you.

What are the benefits of signing up as a publisher?

JioCashBack has first of its kind ad network of deal& coupon engine which can help you become direct advertiser of top stores and you’ll generate extra income on every purchase made through your link.

How do I earn by advertising using JioCashBack?

Promote the deals by sharing ads/ your loyalty link on your social networking sites like facebook/instagram/blog/website and earn on every purchase made through your link.

Is their any Limit on How much I can earn using JioCashBack?

No, JioCashBack Imposes on limit on how much you can earn & infact the tools provided by JioCashBack helps you make a 6 digit income a reality.

What are the monetization tools that you get as an JioCashBack Publisher?

As an JioCashBack publisher you get free tools like Bookmarklet, Dynamic Ads, Static Ads, WordPress Plugin, Deals Engine & a lot more.

How can I reach JioCashBack for any help or advertisement purposes?

We work Monday to Saturday and we can be reached using our contact form, through our social pages, by email or even via phone. Follow this link for more: JioCashBack